It's a one-day VIP-style offering where we work together to build your dream customer experience and identify the supporting tech stack you need. We'll help you deliver an outstanding experience across the board and provide your team with the tools they need to consistently deliver that Michelin-level experience every single time.

As soon as you select your payment option, you'll be prompted to schedule both your kickoff call and strategic intensive day.

We use a kick-ass process that allows us to create up to 3 complete customer journey maps in one day. The number of maps is dependent on the speed at which we're able to move. Don't worry, I'll send more details ahead of time to make sure we have everything we need to hit the ground running.

I also complete tons of important pre-work to understand your business and customers before the strategic intensive day. This allows us to skip the fundamentals small talk and dive right in.

We'll assemble the notes from our discussions, digitize and clean our maps, and deliver an assemble of tech tools and process recommendations to help you with implementation or up-skill your team so your business is able to consistently deliver the intended exceptional customer experience we lay out.

Any business owner, non-profit leader, or team manager looking to create an exceptional customer experience and want to stand out from your competitors. Whether you're a startup, a small business owner, or a marketing executive at a larger organization, this service is designed to help you achieve your goals.

The introductory price for this service is $3,450 is to help us build a solid system for consistent execution. You'll get everything we'll be offering future customers, but at a special price for being an early adopter of the service in this one-day format.

Milestone payments make it so that instead of attaching future payments to dates that may or may not change, they're attached to key milestones in our collaboration. For the strategic intensive x3 payments, the payment schedule is as follows:

Post session follow up calls are a gratitude bonus for being one of the first to book a strategic intensive day! They will be two 60-minute calls where you will get support with implementation, address any cultural or technical gaps you're encountering, and talk through anything else you might be experiencing with implementation.

Please note, both calls have to be redeemed within 60 days after our strategic intensive session. When or how you use them is totally up to you.

Absolutely! A strategic intensive day can help you refine and optimize your current map, as well as identify new opportunities for improvement. Plus, we can totally nerd out about potential moments of delight, and whether, based on your business and offering, we need to systematize personalization.

With this service, you'll also get tech stack and process recommendations to support consistent delivery of your customer experience.

No problem at all. The strategic intensive day is designed to be accessible and meet you and your team where you are. I'll guide you through the process and explain everything in a way that's easy to understand. Plus, we'll provide recommendations for marketing and CX tech tools that are specific to your business and the folks within them. Which means, if you don't have advanced technical skills, trust me, we'll find work arounds.

The most impactful thing you can do for your experience is practice empathy– and that's a human thing. All the other tech stuff can be figured out.

PLEASE DO! Although not required, it's highly recommended that you bring your team along. This can help ensure that everyone is on the same page and aligned around your customer experience goals. Having them present will get us closer to the most accurate customer experience, and allow us to tackle experience valleys in real time.

Plus, we can provide recommendations for up-skilling your team after the intensive day, so they have the tools they need to deliver an exceptional customer experience. Getting to know them beforehand would definitely be a bonus.

After the intensive day is done, my team will assemble the notes from our discussions, digitize and clean our maps, and deliver an assemble of tech tools and process recommendations to help you with implementation or up-skill your team so your business is able to consistently deliver the intended exceptional customer experience we lay out. Additionally, you'll receive two post-session follow-up calls to support with implementation and talk through any technical gaps you're experiencing, as well as my forever love and support. Feel free to use me and my team as a resource.