The only business tool that turns one customer into ten.
Ditch the fleeting trends, costly ad spend, budget-breaking tools, or hours of intricate automations.
Grab the Map an Outstanding Customer Experience mini-course to gain all of the tools you need to begin creating outstanding customer experiences today.
Grab the Map an Outstanding Customer Experience mini-course to gain all of the tools you need to begin creating outstanding customer experiences today.
Write your awesome label here.
Learn the secret weapon to making experience a competitive advantage.
This tool is presented in the style of a course, but it's really a digitized version of a live workshop with a clear deliverable at the end.
Over the course of five steps, I'll guide you on how to use the principles of design thinking to create exceptional customer experiences in your businesses.
Over the course of five steps, I'll guide you on how to use the principles of design thinking to create exceptional customer experiences in your businesses.
This is no fluff stuff, either.
CHECK IT OUT FOR YOURSELF.
Access lesson on building a CX foundation course lesson for free.
You can do it all in one afternoon.
When you're looking for business results, you don't have time to read an entire dissertation. You need results.
Everything hyper focused and valuable to get you an end-to-end customer experience by the end of the day.
Everything hyper focused and valuable to get you an end-to-end customer experience by the end of the day.
“Every business out there can provide outstanding customer service; it's all a practice of empathy. This mini-course helps you build the skill and scale it across your team."
Gisell Paula
BETTER THAN BUSINESS AS USUAL
Each customer is a walking billboard
It's not enough for you to solve the problem. You also need to provide a great experience.
Hey there!
I'm Gisell, your facilitator and CEO of Get Scrategy by Scrap Strategies, your Service Business Partner and Operational BFF.
I do away with trash systems that aren't made for people and swap them with human-centric strategies, working with intentional CEOs like you to make purpose-aligned growth and phenomenal experiences.
If you're here, it's like you also carry a fundamental believe that good business is good for business. Let's make good business together.
I'm Gisell, your facilitator and CEO of Get Scrategy by Scrap Strategies, your Service Business Partner and Operational BFF.
I do away with trash systems that aren't made for people and swap them with human-centric strategies, working with intentional CEOs like you to make purpose-aligned growth and phenomenal experiences.
If you're here, it's like you also carry a fundamental believe that good business is good for business. Let's make good business together.
Write your awesome label here.
Lesson series
Customer expectations are rising.
A 2017 Microsoft study found an almost complete correlation between companies' ability to deliver superior customer service and customers' brand loyalty. Almost all survey respondents (96%) stated customer service was important in their selection and loyalty to a brand. Since then, our service expectations have only increased.
The good news, however, is that great experience is actually so easy to do. It just takes a little bit of intentionality and whole lot of empathy.
You, too, can leverage the one tool small businesses have that give them a competitive advantage over almost every enterprise: experience.
See what's inside 👇🏽
Done for you templates
Minutes of video materials
Mini lessons for easy digestion
READY TO MAKE SWOON-WORTHY EXPERIENCES?
Why Map an Outstanding Experience?
Get instant access to all of the material and start today.
The forever-relevant business tool kit you can reference again and again.
Map a full end-to-end customer experience in a day.
And then map some more, because this tool is all yours.
Download the free CX map template.
Start building a user experience that your customers and team love.
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