The only business tool that turns one customer into ten.

Ditch the fleeting trends, costly ad spend, budget-breaking tools, or hours of intricate automations. 

Grab the Map an Outstanding Customer Experience mini-course to gain all of the tools you need to begin creating outstanding customer experiences today.

Don't delay. This special sale ends in ONE WEEK  (full price: $97 )

Hurry! Grab this 50% savings special made just for you before it expires in one week. 
Write your awesome label here.

Learn the secret weapon to making experience a competitive advantage.

This tool is presented in the style of a course, but it's really a digitized version of a live workshop with a clear deliverable at the end.

Over the course of five steps, I'll guide you on how to use the principles of design thinking to create exceptional customer experiences in your businesses. 
  • Immediate access
  • Facilitator support
  • Michelin-trained facilitator
  • Sample framework
  • Gain win in afternoon
  • Guided worksheets

This is no fluff stuff, either.

We're talking action, impact, and scalability that creates real impact in your business. This is the forever-relevant business tool kit you and your team can reference again and again to enhance any part of your customer’s journey. 

You can do it all in one afternoon.

When you're looking for business results, you don't have time to read an entire dissertation. You need results.

Everything hyper focused and valuable to get you an end-to-end customer experience by the end of the day.
Program facilitator
“Every business out there can provide outstanding customer service; it's all a practice of empathy. This mini-course helps you build the skill and scale it across your team."

Gisell Paula

Service Business Partner + CEO

Each customer is a walking billboard

It's not enough for you to solve the problem. You also need to provide a great experience. 

Interactive and engaging workshop micro-lessons.

Video lessons are bite-sized and ready for easy digestion at 4 minutes or less. Only get what you need; I've eliminated the fluff.

Made-for-you templates and resources that drive action.

Get building on day one with easy drag and drop business templates that take the abstract and make it actionable.

Real live support from your facilitator.

If you get stuck, know that I'm here to help get you unstuck with dedicated checkpoints to check-in.
Meet your experience guide.
Hey there!

I'm Gisell, your facilitator and CEO of Get Scrategy by Scrap Strategies, your Service Business Partner and Operational BFF. 

I do away with trash systems that aren't made for people and swap them with human-centric strategies, working with intentional CEOs like you to make purpose-aligned growth and phenomenal experiences.

If you're here, it's like you also carry a fundamental believe that good business is good for business. Let's make good business together.
Write your awesome label here.
Lesson series

Customer expectations are rising.

We need to keep up with those evolving expectations if we want to keep and get new business
A 2017 Microsoft study found an almost complete correlation between companies' ability to deliver superior customer service and customers' brand loyalty. Almost all survey respondents (96%) stated customer service was important in their selection and loyalty to a brand. Since then, our service expectations have only increased.

The good news, however, is that great experience is actually so easy to do. It just takes a little bit of intentionality and whole lot of empathy.
You, too, can leverage the one tool small businesses have that give them a competitive advantage over almost every enterprise: experience

See what's inside 👇🏽

Done for you templates

Minutes of video materials

Mini lessons for easy digestion

Why Map an Outstanding Experience?

Get instant access to all of the material and start today.

The forever-relevant business tool kit you can reference again and again.

Map a full end-to-end customer experience in a day.

And then map some more, because this tool is all yours.


While you wait... Download my free Canva CX map template today.

Do the ultimate DIY and start building your customer experience journey today.

Use the power of intentionality with this FREE customer experience map template and begin building a kick ass (and intentional) experience for your audience today.


Start building a user experience that your customers and team love.

Get the step-by-step walkthrough that gives you the skills to make experience a competitive advantage your team can get on board with. Bonus: You can do it all in one afternoon!
Created with